Knowledge Management

Usually as incidents are resolved and the root cause analysis takes place, a significant amount of knowledge could be lost, causing delays as some of these incidents appear again throughout time.

The Knowledge Management Process accumulates information regarding how incidents were resolved, or what are the fixes for root causes, once this knowledge is collected is transformed on Frequent Asked Questions or Self-Service Capabilities that the user and technical support communities can reuse to resolve issues with the IT services.

Cloud Controls Matrix (CCM) Data

IS-12 | Information Security | Industry Knowledge / Benchmarking

Control Specification +-

Industry security knowledge and benchmarking through networking, specialist security forums, and professional associations shall be maintained.

Architectural Relevance +-

Physical	Network	Compute	App	Data
False	False	False	False	False

Corp Gov Relevance +-

Corp Gov Relevance
True

Cloud Service Delivery Model Applicability +-

SaaS	PaaS	IaaS
True	True	True

Supplier Relationship +-

Service Provider	Tenant / Consumer
True	True

Scope Applicability +-

COBIT 4.1	HIPAA / HITECH Act	ISO/IEC 27001-2005
		A.6.1.7

NIST SP800-53 R3	FedRAMP (Final 2012) Low Impact	FedRAMP (Final 2012) Moderate Impact	PCI DSS v2.0
AT-5 SI-5	NIST SP 800-53 R3 SI-5	NIST SP 800-53 R3 SI-5

BITS Shared Assessments SIG v6.0	BITS Shared Assessments SIG v5.0	GAPP (Aug 2009)
C.1.8

Jericho Forum	NERC CIP
Commandment #1 Commandment #2 Commandment #3

Consensus Assessments Initiative Questionnaire (CAIQ) Data

Information Security (IS) | ID #IS-12.1

Do you participate in industry groups and professional associations related to information security?

Compliance Mapping +-

COBIT	HIPAA	ISO27001	SP800_53
		A.6.1.7	NIST SP800-53 R3 AT-5 NIST SP800-53 R3 SI-5

FedRAMP	PCI_DSS	BITS	GAPP
NIST SP800-53 R3 AT-5 NIST SP800-53 R3 SI-5		SIG v6.0:C.1.8

Model Applicability +-

SaaS	PaaS	IaaS
True	True	True

Scope Applicability +-

SP	CUST
True	True