Configuration Management

Configuration management architecture could easily be thought of as the "backbone" of Service Delivery. The configuration management architecture provides base technology support for automated discovery of assets, license management, logical inventory, physical inventory, electronic software distribution and software configuration. Configuration Management is heavily dependent upon an information architecture component known as the Configuration Management Data Base (CMDB), an ITIL term that is the point of truth for all configuration items. More important in terms of the CMDB than the repository for Configuration Items (CI's), is the notion of the technology relationship index, or technology metadata, that defines the relationships between each item. There is a many to many logical relationship between CI's as diverse as physical contracts for support services to software applications.